FAQ – Ordering via Third-Party Apps/POS

How do I place an order?

Orders are placed through our partner third-party ordering platforms/point-of-sale (POS) apps. At checkout you’ll be redirected (or you’ll order directly) on the partner’s system, where you’ll select items, confirm timing, and make payment.

Do you accept orders by phone, DM, or email?

Orders are placed through our partner third-party ordering platforms/point-of-sale (POS) apps. At checkout you’ll be redirected (or you’ll order directly) on the partner’s system, where you’ll select items, confirm timing, and make payment.

Who processes my payment?

All payments are processed securely by the third-party platform or its payment gateway. Bastille does not receive or store your full card details.

Where do I get my receipt and order updates?

Receipts, confirmations, and status updates are issued by the third-party ordering platform. You’ll receive notifications via the app/SMS/email used when ordering.

What if the app is down or my order doesn’t go through?

Availability and uptime are managed by the third-party platform. If you encounter a checkout error, please retry later or contact the platform’s support. You can also visit our store for walk-in purchases.

Can I cancel or change my order?

Cancellations or changes must be requested within the third-party app/POS before the order is released to our kitchen. Once preparation starts, we may not be able to amend or cancel (see Refund Policy).