All Bastille online/pre-orders are transacted on third-party ordering/POS platforms. Payment processing, receipts, and some service/booking fees are handled by those platforms under their own terms.
- Request cancellations/changes inside the same third-party app/POS and as early as possible.
- If an order has already been released to production or dispatched, cancellation may not be possible.
- Platform service/transaction fees (if any) may be non-refundable per the platform’s policy.
As items are freshly made and perishable, returns are not accepted.
Please contact us within 24 hours with your order number and photos. If verified, Bastille may offer a replacement, partial/full refund, or store credit for the affected item(s).
Refunds for app/POS orders are typically processed through the same platform/payment method. Posting times vary by platform/bank (usually 5–10 business days).
Bastille is not responsible for third-party platform outages or connectivity issues. If an outage prevents order placement or completion, please try again later or purchase in-store.
We may update this policy; the latest version will appear on our website with a revised effective date.
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